Hotels of the Future: Digital Transformation in Hospitality [Infographic] 

Over the past 20 years, advanced technologies and innovations have changed the way the hospitality industry brings value to travelers around the world. With all the opportunities, digital transformation is reshaping the industry, leaving some players behind, customers’ behavior has shifted with astonishing speed towards new, innovative experiences.

Digital transformation is, no doubt, one of the key drivers of industry growth today. But since the sudden COVID-19 pandemic outbreak hit the “pause button” hard-full stop, the hospitality industry especially is losing its positions day after day.

Nevertheless, consumers always continue to demand improved solutions and unique experiences. The industry is rapidly adopting new technologies to exceed their expectations and digitize the customer journey with one-tap check-ins, digital concierge services, voice-activated devices, chatbots, smart in-room technologies, advanced analytics, virtual-assistant platforms, enhanced direct bookings, and more to come.

Travel. Transformed.

Many companies from the hospitality industry are still only entering the new exciting world of digitalization. To create a more seamless guest experience, more hotels automate and streamline the travel processes, developing the advanced tools necessary to capture the full potential of data.

Moreover, considering that millennials are increasingly dominating the travel sector, hospitality companies should be prepared to curate and personalized travel offerings and to make a data-enabled transformation work. This generation of tech-savvy travelers prefers using apps for bookings and getting more personalized interactions. The cultural change, as well as the long-term impact of automation, machine learning, and even robotics, are here to stay.

Intellectsoft’s experts have developed an in-depth overview of digital transformation trends in hospitality and what to expect from hotels of the future presented in this infographics:

dt in hospitality

View full size

What’s next

Some things never change. Companies powered by data and advanced technologies will always be driven by people. Hospitality organizations are no different. They have to keep pace and grow into agile, reinvent themselves to become more relevant, and deliver engaging customer experiences.

Leaders have to bring to the fore some fundamental questions about values, cultural changes, privacy, and cybersecurity if they want to keep up with automation and machine learning solutions.

We empower companies and their hospitality workforce with tools like travel AI and chatbots, and data-driven insights to transform into intelligent operations. Are you and your organization ready to shift the mindsets and get the most out of innovations?

Talk to our experts and find out more about the topic and how your business or project can start benefiting from it today!

Subscribe to updates
Share this article

YOU MIGHT ALSO LIKE

Contact Us

By sending this form I confirm that I have read and accept Intellectsoft Privacy Policy

Something went wrong. Send form again, please.

Thank you for your response!

We have sent an email to acknowledge receipt of your request. In the event that you have not received our email, we kindly suggest checking your spam folder or alternatively, contacting us directly at info@intellectsoft.net

Send again

What’s Next?

  • We will send a short email notifying you that we successfully received your request and started working on it.
  • Our solution advisor analyzes your requirements and will reach back to you within 3 business days.
  • We may sign an optional mutual NDA within 1-2 business days to make sure you get the highest confidentiality level.
  • Our business development manager presents you an initial project estimation, ballpark figures, or our project recommendations within approximately 3-5 days.

Request a Free Quote

4.9
Our rating on Clutch
5
Our rating on Business of Apps

We have offices in:

San Francisco Oslo New York London

Contact us Request a Free Quote

Something went wrong. Send form again, please.